Account Settings

Basic settings

Find these in Settings → Account:

Setting	Description
Name	Biller display name
Email	Account contact email
Phone	Contact phone number
Address	Registered business address
Timezone	Used for scheduling and reporting (IANA format, e.g. Australia/Sydney)
Currency	ISO 4217 — set at account creation, not changeable after activation
Country	ISO 3166-1 alpha-2

Payment settings

Configure how fees are calculated and which payment methods are accepted:

Setting	Description
txn_fee_cents	Flat fee per transaction in cents
fee_rate_bps	Percentage fee in basis points (100 bps = 1%)
surcharge_enabled	Whether surcharges are passed to customers. Each payment method must also be enabled for surcharging; see Surcharging by payment method
fee_cap_cents	Maximum fee per transaction in cents
fee_minimum_cents	Minimum fee per transaction in cents

To toggle accepted payment methods (card, BECS direct debit), use the Payment Methods section in account settings.

Surcharging by payment method

surcharge_enabled is the account-wide switch. With it on, a payment method is surcharged only when that method is also enabled for surcharging, with payment_method_rates.<method>.surcharge_enabled set to true. For example, payment_method_rates.card.surcharge_enabled covers card payments and payment_method_rates.au_becs_debit.surcharge_enabled covers BECS direct debits. A method that isn’t enabled is never surcharged, so you can surcharge card payments but not direct debits, or the reverse.

Card payments on Australian accounts are never surcharged, even when cards are enabled. See Card payments.

Customer attribute config

Define custom fields that appear on every customer record for this account. See Custom Attributes for configuration details.

Lifecycle actions

Action	From state	Effect
Activate Live	pre_activation	Starts compliance review
Suspend	active	Pauses payment processing, including scheduled payments, which are held; requires a reason
Reinstate	suspended	Returns account to active; held scheduled payments are sent on the next run, including any whose date has passed
Deactivate	Any	Permanently closes the account

Caution

Deactivation is permanent. All active payment plans stop scheduling, and scheduled payments that are due are never sent. Contact support before deactivating if you have outstanding balances or active customers.