Getting Help

Documentation

• API Reference — full endpoint reference with request/response schemas
• Error Codes — all API error types and codes
• Payment Lifecycle — state transitions explained
• Webhooks — event format and signature verification

Debugging checklist

Before contacting support:

1. API key mode — is your key sandbox or live? Does it match the endpoint?
2. Request headers — Authorization: Bearer sk_... and Content-Type: application/json
3. Error response body — read the full error.message and error.code fields
4. Webhook delivery — the Events panel on a payment intent, payment plan, or customer shows the latest delivery status and attempt count for that record’s events
5. Activity logs — customer and plan detail pages show a full change history

Support

Contact the ElasticPay support team for account-level issues, compliance questions, and integration help not covered in the documentation.

Tip

When contacting support, include the relevant payment_intent_id (pi_xxx), customer_id (cus_xxx), or event_id (evt_xxx) from your logs. This allows the support team to locate the exact records without delay.